FAQ

Do you offer real time tracking of shipments?

Integra offers a totally integrated Web-based technology system that allows clients to track their shipments from initial order receipt to final delivery to their customer at destination. The system is updated in real time, with a maximum of 15 minutes between updates. Shipper, consignee, pick-up, and delivery appointments, as well as actual times, are displayed.

How is load tendering and dispatch handled?

Our system handles load tendering and dispatches to our carriers via fax, ANSI X12 EDI, proprietary XML, or via phone calls to our Customer Services Representatives.

What protocols are used to track and trace shipments?

We receive trace and trace records via Electronic Data Exchange (EDI) standards 214, 322, and web interface from our rail carriers and draymen. Motor Carrier shipments are tracked by driver check calls via cell phone.

What parameters can be used for searching orders?

Clients may search for their orders via the unit number, your own reference number, the shipper or consignee, or the route. The look-up can be filtered by Open, Delivered, or All Shipments.

What are your communication protocols?

Integra can communicate with carriers (drivers) via EDI, XML, FTP, SOAP, flat file, phone, fax, and e-mail. In addition, with IT representing ten percent of our staff, we are capable of integrating customer-specific protocols into our web-based system to maximize efficiency.

How do I know my information is protected?

The Integra system is accessible only by using a log-in and password. Internet access is secured via a certificate-based HTTPS protocol. Live data is replicated in real-time across a secure distributed internal network. All data transfers are encrypted.

How is client information protected from loss or compromise?

The physical location of our hardware is a ‘hardened’ facility with back-up power generation and restricted access requiring fingerprint identification. Full system back-ups are performed incrementally and occur on a daily, weekly, monthly and yearly basis. All physical and virtual access to the system is logged.

How do you verify that carriers used have current certificates, up-to-date insurance, or HAZMAT certification, as required?

Our system automatically requests updated certificates, insurance, and special certifications from carriers, seven days prior to their scheduled expiration dates. These automated requests are followed up with phone calls, until renewal is confirmed. The system automatically de-activates carriers when certificates, insurance or special certifications expire, disallowing dispatch to that carrier until renewal has been confirmed. Certificates are available for view on-line upon customer request.

How do you qualify carriers?

Our qualification process includes verification of our carriers’ ratings and dates, as well as their DOT Safety Rating of Satisfactory. In addition, carriers must sign an Integra broker/carrier agreement, which requires the carrier to acknowledge it relies solely on Integra for payment of its freight charges.

How does Integra monitor carrier safety?

Our system continuously checks our carriers’ safety ratings and any changes to their scores, making modifications as necessary to their availability status, e.g., disallowing them from dispatch. In addition, we use TransCor’s Carrier Watch service to verify in real time that every carrier used is in compliance with all insurance, authority, and safety requirements.

How does Integra manage carrier rates?

Negotiated rates are maintained in the system, along with an agreement that the carrier has accepted any customer-requested fuel surcharge programs. Rates are submitted to the carrier on each load tender, and carriers are required to fax the signed rate confirmation back to Integra, which is then attached and maintained in our load file.

How much business are you capable of handling?

Integra has over 2,000 carriers under contract, and long-term relationships with most of them. Our goal is to build lanes with carriers to provide a sustained supply of equipment. Integra has achieved excellent carrier relationships by helping our carriers maximize equipment utilization and reduce costs. In addition, we pay our carriers in 21 days from the date of their invoice, among the best payment terms in our industry, providing an additional inducement to responsive carrier service.

How long have you been around?

Although Integra was founded in 2003, our senior staff has an average of 25 years of experience in the transportation industry, and our support staff industry experience average is 15 years.

What regions do you serve?

Integra can handle transportation needs seamlessly across the continental U.S., Canada, and Mexico.

Can you handle hazardous materials?

We are experienced in handling HazMat and maintain a HazMat registration with the Department of Transportation (DOT).

What happens when a shipment is delayed?

Both pick-up and delivery times are entered into the load template and monitored for compliance by examining a number of events based on criteria selected to meet each client’s specific requirements. When the system recognizes the potential for failure, the Integra Customer Service Representative (CSR) is notified. If the potential failure is at the pick-up, the facility is notified and necessary action is taken to accommodate the shipping facility’s needs. If the potential failure is at the delivery, the CSR notifies the client with a new Estimated Time of Arrival (ETA), and request advice from the customer on how to proceed.

How do you track performance to ensure customer satisfaction?

Integra uses exception-based shipment status tracking, on-time performance reporting, and automated maintenance of insurance certification to ensure that all customer expectations of performance are met.

Do you provide any reporting that would be helpful to our supply chain management?

Yes. In addition to automated reports that allow you to view active shipment status, carrier on-time performance, and rule-based exception reporting, we can customize reports to meet your specific supply chain management requirements. An interactive user query interface is available via a secured website, and direct ODBC data sockets may be enabled upon request.

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